Cleaning & Caring for Your Windows

Cleaning Double and Single-Hung Windows

How to clean and operate

To tilt the lower sash

1. Unlock the window
2. Raise the lower sash a minimum of 3"
3. Squeeze both tilt latches toward the center of the sash, to disengage them
4. With both hands, carefully pull the top of the lower sash in toward you to a horizontal position
5. Support it either by resting it on a chair or having someone help you while cleaning

To tilt the upper sash (Double-hung only)

1. Lower the upper sash at least 2"
2. Squeeze both tilt latches toward the center of the sash to disengage them
3. With both hands, carefully pull the top of the upper sash in toward you and rest it on top of the supported lower sash. The upper sash can not be tilted-in unless the lower sash is tilted-in

Closing the sash

1. Hold the top rail of the sash with both hands and push it all the way into the main frame tracks
2. Make certain that the tilt latch buttons click in to lock the sash in place
3. If the tilt latches are not re-engaged properly, the sash may fall inward

Cleaning Sliding Windows

To remove the interior sash

1. Open the window and slide the interior sash all the way to the opposite side past the two anti-lift blocks.
2. Lift the sash up into the header of the main frame as high as it will go.
3. Pull the bottom of the sash toward you, releasing it from the frame track. Lower gently.

To remove the exterior sash

1. Slide the exterior sash all the way to the opposite side past the anti-lift blocks.
2. Lift the sash up and then pull the bottom toward you to release it from the frame track. Lower gently.

To reinsert the sash

1. Pick up exterior sash first. Place it into the top outer window frame track to the opposite side of the anti-lift blocks, lift upward and push outward.
2. Slide the window sash all the way to the side.
3. Place the head of the interior sash into the top inner window frame track to the opposite side of the anti-lift blocks and push into place.
4. Slide the window closed and lock it.

Cleaning Casement Windows

How to clean and operate

To clean casement windows:

1. Turn screen clips to upright position to take screen out of track.
2. Unlock the window by lifting the lock handle up.
3. Crank the sash all the way to the open position.
4. Clean the exterior of the sash by reaching your arm through the space between the main frame and the sash.
5. When finished cleaning, close and lock the window by pushing the lock handle down.